Help
Any further questions?
Contact us or check out our frequently asked questions below
Frequently Asked Questions
Get Started
You can sign up for iPill online by clicking Get Started.
Anyone taking multiple medications on regular bases.
Signing up takes about 2-3 minutes. You’ll only need to enter basic information about yourself and the name of your GP on the Get Started form. Our Pharmacists will contact you if they need any further information.
iPill will take all the hassle out of managing your medication. We will
- Order your prescriptions from your GP on time
- Optimise your medication
- Dispense your medication into pouches according to date, time and dose, or in their original boxes clearly labelled with the name and dose of your medication
- Deliver to an address of your choice within the UK.
You can check the status of your GP on NHS Choices.
We will manage the whole process for you.
Although we will inform your GP that you have signed up to the service. It would not harm if you inform your GP and ask them to send your prescription via Electronic Prescription Service.
For more detailed information, download the EPS patient information leaflet or watch What is EPS? on the EPS YouTube channel.
If you have a medication that you don’t need, the simplest way to do this is to return the medication to your local pharmacy. For further assistance please contact us.
We need a minimum of two weeks lead time. This varies depending on how many medications you have and the last time you ordered your medications from the GP. Should you need medication while we’re setting up your account, we’re happy to help.
Please get in touch with our customer services team as soon as possible to ensure we meet your requirements.
We offer a very easy cancelation process. All you have to do is call us, we will then send you a cancellation form to complete the process.
Changing your nominated pharmacy is simple. Please contact us by phone and we will help you along. Changing your nominated pharmacy without informing us may lead to confusions dispensing your medication.
About iPill
iPill is a service that helps you with organising your pills into individual pouches according to date, dose and time or have them dispensed in their original boxes.
Anyone taking three or more medications and is registered with a GP in England can take advantage of iPill Pouch to optimise their dose regimen and organise their medication into individual pouches. Your medication will be delivered on regular bases to an address of your choice. To qualify, your GP surgery will need to be part of the electronic prescriptions service (EPS)*. You can check the status of your GP on NHS Choices.
* For more detailed information about EPS, download the patient information leaflet or watch What is EPS? on the EPS YouTube channel.
iPill is a service specifically designed for those tired of the effort to request prescriptions, make several trips to the pharmacy and GP every 4 weeks, remember what to take and when, while trying their best to keep up with everything else in life.
Our founder has worked in the frontline of pharmacy for almost two decades and knows the challenges today’s patients face. Medication should be a hassle-free process, helping you enjoy life rather than being a burden, exactly why iPill was founded. It is a service to ensure your medication is ordered from your GP on time, optimised and reviewed every time, dispensed into individual pouches organised by date, dose and time, or dispensed in their original box, then delivered to an address of your choice.
iPill Pouches are clearly marked with “tear here” mark, and they are easy to open. Speak to us if you have any issues, we are here to help.
You can use our online tools free of charge where ever you live. To take advantage iPill services you must be registered with an NHS GP surgery based in England.
iPill is owned and operated by Spatetree Pharmacy, 133 Sheen Lane, London
About the Pouches
No, there are many medications that cannot go into pouches such as
- Moisture sensitive medications
- Medications that require storage in a fridge
- Inhalers, creams, injectables, eye drops etc.
- Warfarin because the dose constantly change
These medications will be supplied in separate containers and delivered with your iPill Pouch pack.
The pouches can hold a large number of medications. If required we can use more than one pouch for each dose.
We will supply everything you need, even if it does not go into pouches. If there are medications that you want to pause you can always let us know.
Please get in touch with our customer services team as soon as possible to ensure we meet your requirements.
Delivery
Your medications will be delivered before your existing supplies run out. We aim to deliver your new batch of medications 24-48 hours before you need to start it.
If you need your medication earlier we may be able to assist you. Please contact our customer services team for assistance.
If you need medications immediately we can work with your local pharmacy to dispense your medications. Note, it is unlikely that they will dispense your medications in pouches.
Please get in touch with our customer services team as soon as possible to ensure we meet your requirements
We send all our packages via Royal Mail signed for service to ensure it is received by an adult and on time.
All our medications are sent in discreet packages with no indication of the content.
In most cases this should not be problem, but we do need to plan ahead of time and request extra prescriptions from your GP. It would also be advisable for you to inform your GP directly.
Please get in touch with our customer services team as soon as possible to avoid disappointment.
If you need medications immediately we can work with your local pharmacy to dispense your medications. Note, it is unlikely that they will dispense your medications in pouches.
Please get in touch with our customer services team as soon as possible to ensure we meet your requirements.
Your doctor can electronically send your new prescriptions to us directly via EPS*. If your new prescription is a medication that should start immediately, or required for short-term bases, we can work with your local pharmacy to dispense your medications. If it’s not urgent, we add the medication with your next iPill delivery to save disruptions.
Please get in touch with our customer services team as soon as possible to ensure we meet your requirements.
* For more detailed information, download the EPS patient information leaflet or watch What is EPS? on the EPS YouTube channel.
Please ensure your GP sends the updated prescriptions to us via EPS*, we also recommend that you get in touch with us immediately to ensure we can meet your requirements.
* For more detailed information, download the EPS patient information leaflet or watch What is EPS? on the EPS YouTube channel.
Yes, we use Royal Mail 24 and cooled boxes to ensure your medications arrive on time while maintaining the temperature.
With iPill we will take the whole hassle out of managing your prescription. iPill Members take advantage of our complete service, we
- Order your prescriptions from your GP on time
- Optimise your medication schedule
- Dispense your medication
- Deliver to an address of your choice within the UK.